Fraud Alert - Zelle

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C J Murray
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Fraud Alert - Zelle

#1 Post by C J Murray »

This was sent to me by a member who is unable to post on Talk. It came from his bank and he thought it might help the members.

Zelle® is a fast and easy way to send and receive money with people you know and trust. As always, our clients' security is a top priority, and we want to make sure you know the red flags that signal scams so you can stay protected. Please watch this educational video from Zelle® and review the information below to learn more about a trending scam.
Zelle® | How to Spot a Pay Yourself Scam
While Enterprise Bank may send you a text to validate unusual activity, we will never contact you to request that you send money using Zelle® to anyone, including yourself, or to share a code to resolve fraud. If you receive a request like this, it is likely a scammer trying to trick you.

Here are the details of the "pay yourself" scam
You receive a text message that looks like a fraud alert from your bank about unusual activity. The text may look something like "Did you make a purchase of $100.00 at ABC merchant?".
If you respond to the text, you have now engaged the scammer and will receive a call from a number that appears to be from a bank.
They'll appear to be a representative from a bank and will offer to help stop the alleged fraud by asking you to send money to yourself with Zelle®.
The scammer will ask you for a one-time code you just received from a bank.
If you give them the code, they will use it to enroll their bank account with Zelle® using your email or phone number.
The scammer now has the ability to receive your money into their account.

What you can do to help stay protected
Don't trust caller ID — it's not always who it says it is.
Don't share codes based on a call you receive.
Don't be pressured to act immediately.

Visit the Zelle® Security Center for more tips on:
Red flags for common scams
Details about trending scams
Ways to avoid being scammed

We hope you find this information helpful.

Helping you protect your financial information is important to us. For additional information on ways to prevent, detect, and respond to threats to your accounts, please visit: www.EnterpriseBanking.com/security.
Mobile Banking requires that you download the Mobile Banking app and is only available for select mobile devices. Message and data rates may apply. This feature is available on the Mobile Banking app for iPhone and Android devices. This feature is not available to all mobile banking customers. Data connection required. Wireless carrier fees may apply.
Zelle® should only be used to send money to friends, family or others you trust. We recommend that you do not use Zelle® to send money to those you do not know. Once you click submit, your funds are transferred and the transaction cannot be cancelled. Transfers require enrollment in the service with a U.S. checking or savings account and must be made from an eligible Enterprise Bank consumer deposit account. Transactions between enrolled users typically occur in minutes, and transactions between enrolled consumers do not typically incur transaction fees. We will send you an email alert with transaction details after you send money using Zelle®. Dollar and frequency limits apply. Data connection required. Message and data rates may apply. Regular account service charges apply.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
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Mike Wilson
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Re: Fraud Alert - Zelle

#2 Post by Mike Wilson »

Thanks, Cliff. I think this was also featured in an article in the AARP magazine.

Mike
Mike Wilson
Lomita, CA
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Adam Wright
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Re: Fraud Alert - Zelle

#3 Post by Adam Wright »

The main rule I follow is if I get contacted by a bank or financial place with a problem via text, phone, or email is to not answer any of those but contact the company direct. If there is a problem with your account they will know.
This means doing things like calling the number on the back of your Credit Card, or logging into Paypal directly, not via a link you are sent, etc. This simple rule has protected me well.
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