Sierra Madre Collection
-
- 356 Fan
- Posts: 32
- Joined: Sat Aug 23, 2014 5:26 am
Sierra Madre Collection
Good morning everyone,
I write on this topic because I'm a little bit surprised by the lack of response of 3 emails sent to SMC. Il have bought several times to the shop and I have good return. But for this time, it's a little bitincomprehensible their behaviour. Do you have a similar experience ?
I write on this topic because I'm a little bit surprised by the lack of response of 3 emails sent to SMC. Il have bought several times to the shop and I have good return. But for this time, it's a little bitincomprehensible their behaviour. Do you have a similar experience ?
- Bruce Smith
- 356 Fan
- Posts: 1624
- Joined: Sun Jun 19, 2011 9:47 am
- Location: Rochester, NY
- Contact:
Re: Sierra Madre Collection
Not at all, they've been great whenever I've contacted them. Pick up the phone and give them a call.
Bruce Smith
-
- 356 Fan
- Posts: 223
- Joined: Fri Jan 06, 2012 10:51 am
- Location: Eagle Idaho/Dillingham Alaska
Re: Sierra Madre Collection
Use them all the time no problems like Bruce said pick up the phone
1954 coup
1959 Cab
1959 super coup
1970 240z first year
1971 240z
1959 Cab
1959 super coup
1970 240z first year
1971 240z
- Jon Schmid
- 356 Fan
- Posts: 1797
- Joined: Thu Jun 26, 2008 4:32 pm
- Location: La Mirada, CA
Re: Sierra Madre Collection
Chatard, I assume you are in Europe based on your posting time, so calling might not be so easy. But try anyway early evening your time which will be SM's wheelhouse work hours and see if you get a better response.
- Jay Wiener
- 356 Fan
- Posts: 572
- Joined: Thu May 31, 2012 1:27 am
- Location: Los Angeles
- Contact:
Re: Sierra Madre Collection
+1 on the phone
-
- 356 Fan
- Posts: 32
- Joined: Sat Aug 23, 2014 5:26 am
Re: Sierra Madre Collection
Thank you for all your response, how can I delete the post because my aim of the message was not to do bad advertising on SMC. Regards, Romain
-
- 356 Fan
- Posts: 160
- Joined: Thu Nov 17, 2011 12:37 am
- Tag: gh356
- Location: California Central Coast
Re: Sierra Madre Collection
The best approach would be to get in touch by phone, resolve the issue (as most of us expect SMC will strive to do very quickly) and report on the (likely) positive outcome. Most of our vendors are working very hard with limited resources to cover the many facets of this challenging business. They wouldn’t do it if they didn’t care about our cars, and customer service. SMC is one of those venders that goes out of its way on both counts. Best of luck.
- Ric Tiplady
- 356 Fan
- Posts: 79
- Joined: Thu Jul 16, 2009 5:13 pm
Re: Sierra Madre Collection
I've dealt with them, always great. Suggest you call and ask to speak to Jorge.
Ric Tiplady
Bend, OR
Registry # 6638
60 Super Roadster
68 911 L
17 Cayenne
17 C4S
60 Bugeye
Bend, OR
Registry # 6638
60 Super Roadster
68 911 L
17 Cayenne
17 C4S
60 Bugeye
- Ron LaDow
- 356 Fan
- Posts: 8092
- Joined: Wed Mar 26, 2008 11:45 am
- Location: San Francisco
Re: Sierra Madre Collection
Don't bother.Chatard Romain wrote: ↑Tue Sep 10, 2019 1:24 am Thank you for all your response, how can I delete the post because my aim of the message was not to do bad advertising on SMC. Regards, Romain
The subject is not pejorative and anyone who opens it is going to see that it's nothing other than a mis-understanding.
Strange the folks there don't at least check this site to thank you for your offer.
Ron LaDow
www.precisionmatters.biz
www.precisionmatters.biz
- Jorge A Perez
- 356 Fan
- Posts: 2
- Joined: Sun Mar 30, 2008 5:02 pm
Re: Sierra Madre Collection
Hello Romain!
Glad we were able to get in contact with you and help you out.
For all customer service questions please feel free to call or email us and let us know if there is anything we can help you with! We can be reached at 888-986-4466, or +1.323.593.4300 (outside the US), Monday - Friday, 8 am - 5:30 pm, Saturdays, 9am-1pm (PST). We can also be reached via email at sales@sierramadrecollection.com.
Glad we were able to get in contact with you and help you out.
For all customer service questions please feel free to call or email us and let us know if there is anything we can help you with! We can be reached at 888-986-4466, or +1.323.593.4300 (outside the US), Monday - Friday, 8 am - 5:30 pm, Saturdays, 9am-1pm (PST). We can also be reached via email at sales@sierramadrecollection.com.