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PostPosted: Tue Jun 13, 2017 10:03 am 
356 Fan

Joined: Thu Mar 23, 2017 9:00 pm
Posts: 5
Hello Everyone!
Our services include, originating new keys when keys are lost, stolen, or non functional or are not available/usable. We offer repairs with good used parts or new parts when available. Full maintenance, deep cleaning, new lube, and a full inspection of your parts for condition, wear, etc. We do key duplication, rekey/repin services to match locks, and sell key blanks if the customer would like to purchase extras. We also make keys by code when the code is available. If the code is not known or the locks are out of spec due to wear, we will decode the lock and make a key. Sometimes we will also make a key by hand. We rebuild locks as well, with used parts when available and new small parts. We have also offered restoration services as well to other customers in the past. If you have your own chrome shop you would like to use, we can disassemble and prep your parts for plating. We then send back to you or your designated shop and reassemble your parts once we get them back. Most platers will not do this, and if they do they charge anywhere from $75-$150/labor hour to do this. They can also lose or damage your parts and they offer no guarantees or remediation when/if this occurs.

Aside from this, another one of our specialties is customer service. This is how we handle customer orders:
1) First and foremost, we do our best to accommodate our customer's wishes.
2) We listen to our customers, these are your parts, not ours. So with us, YOU CAN HAVE IT YOUR WAY, WE LISTEN TO WHAT YOU WANT AND WHAT YOUR LOCKS NEED.
3) The only exception to rule number 2, is that we insist on top quality work, so we will not cut corners while servicing your locks.
4) We always communicate through email, to avoid misunderstandings or miscommunication.
5) We make every effort to reply to emails within 1-2 days; same day IF time permits.
6) We give you a preliminary written estimate without having to send in your locks. The estimate is based on your description, the visible condition from pictures, and our experience as to what work your locks need as per your request.
7) We ask for your tracking number when shipping, so we can keep an eye out for your parts during transit.
8) Once we receive your parts, we will follow up with an email confirmation same day or next day to notify you of their arrival.
9) We photograph, identify, catalog and store your parts in a container of their own. We do not co-mingle your parts at any time with ours or another customer's parts.
10) We only work on one customer's order at a time. This allows us to focus on your project in receiving our full attention.
11) Within 3-7 days we will fully inspect your parts and submit our evaluation of the findings to you. We do our best to give our experienced best guess before you ship your parts, but once we have them in hand we will give you a definitive assessment. If the locks require other work due to damage, wear etc based on a physical, hands on inspection of their condition, we let you know. After physical inspection we will notify you for your prior knowledge, approval, and consent. We will not do any work without your approval.
12) If the work order needs to change we notify you of any additional work and costs involved at this time before work on your order proceeds.
13) After receipt and inspection, we can give you a timeline for completion and return shipping of your order. Sometimes parts, keys, etc have to be sourced, so we are at the mercy of suppliers/vendors in this respect.
14) We will also provide progress updates of the work and will provide pictures or videos as necessary.
15) We work on a 50% deposit basis and only require full payment when your order is completed, prior to return shipping of your parts.
16) We ship back your parts via USPS Priority Mail with your choice of insured value.
17) We set you up with tracking notifications so you can make arrangements for delivery. Most shipments will need to be signed for due to insured values.
18) We always welcome your input and will address any concerns you may have.
19) Our prices are competitive. Our labor rates do not even begin to approach the labor rate at Porsche or well known restoration houses.
20) We use quality parts and keys.
21) Most importunately, if we take on your job, we will treat you and your parts with respect and consideration and we hope that you will do the same for us. We are honest and reliable and work mainly through word of mouth referrals from prior customers recommending our services to friends, family, colleagues, car club buddies and such.

You can see some of our work and customer feedback by following these links below. We have a lot more parts/key blanks available that are not listed, but are in stock.

on Ebay - Tweets Restorations:
http://stores.ebay.com/type4andmore

on Ebay - New Parts:
http://www.ebay.com/sch/type4_plus/m.ht ... pg=&_from=

on 914World:
http://www.914world.com/bbs2/index.php? ... 8&t=214952

on Early911sRegistry:
http://www.early911sregistry.org/forums ... ey-service

Regards,
Dan & Alicia
at Tweets Restorations

_________________
TWEETS Restorations -- For all of your key and lock needs
DRROCKETDAN@gmail.com
Member: 914World, 914Club, PelicanParts, TheSamba, Porsche356Registry, 912bbs, Rennlist


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