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Sierra Madre Collection
Posted: Mon Sep 09, 2019 1:36 am
by Chatard Romain
Good morning everyone,
I write on this topic because I'm a little bit surprised by the lack of response of 3 emails sent to SMC. Il have bought several times to the shop and I have good return. But for this time, it's a little bitincomprehensible their behaviour. Do you have a similar experience ?
Re: Sierra Madre Collection
Posted: Mon Sep 09, 2019 9:39 am
by Bruce Smith
Not at all, they've been great whenever I've contacted them. Pick up the phone and give them a call.
Re: Sierra Madre Collection
Posted: Mon Sep 09, 2019 11:41 am
by Alfred Knittel
Use them all the time no problems like Bruce said pick up the phone
Re: Sierra Madre Collection
Posted: Mon Sep 09, 2019 7:39 pm
by Jon Schmid
Chatard, I assume you are in Europe based on your posting time, so calling might not be so easy. But try anyway early evening your time which will be SM's wheelhouse work hours and see if you get a better response.
Re: Sierra Madre Collection
Posted: Tue Sep 10, 2019 12:10 am
by Jay Wiener
+1 on the phone
Re: Sierra Madre Collection
Posted: Tue Sep 10, 2019 1:24 am
by Chatard Romain
Thank you for all your response, how can I delete the post because my aim of the message was not to do bad advertising on SMC. Regards, Romain
Re: Sierra Madre Collection
Posted: Tue Sep 10, 2019 2:01 am
by Greg Haskin
The best approach would be to get in touch by phone, resolve the issue (as most of us expect SMC will strive to do very quickly) and report on the (likely) positive outcome. Most of our vendors are working very hard with limited resources to cover the many facets of this challenging business. They wouldn’t do it if they didn’t care about our cars, and customer service. SMC is one of those venders that goes out of its way on both counts. Best of luck.
Re: Sierra Madre Collection
Posted: Tue Sep 10, 2019 11:34 pm
by Ric Tiplady
I've dealt with them, always great. Suggest you call and ask to speak to Jorge.
Re: Sierra Madre Collection
Posted: Wed Sep 11, 2019 12:05 am
by Ron LaDow
Chatard Romain wrote: ↑Tue Sep 10, 2019 1:24 am
Thank you for all your response, how can I delete the post because my aim of the message was not to do bad advertising on SMC. Regards, Romain
Don't bother.
The subject is not pejorative and anyone who opens it is going to see that it's nothing other than a mis-understanding.
Strange the folks there don't at least check this site to thank you for your offer.
Re: Sierra Madre Collection
Posted: Mon Sep 16, 2019 1:29 pm
by Jorge A Perez
Hello Romain!
Glad we were able to get in contact with you and help you out.
For all customer service questions please feel free to call or email us and let us know if there is anything we can help you with! We can be reached at 888-986-4466, or +1.323.593.4300 (outside the US), Monday - Friday, 8 am - 5:30 pm, Saturdays, 9am-1pm (PST). We can also be reached via email at
sales@sierramadrecollection.com.