Sierra Madre Collection

356 Porsche-related discussions and questions.
Post Reply
Message
Author
Chatard Romain
356 Fan
Posts: 20
Joined: Sat Aug 23, 2014 5:26 am

Sierra Madre Collection

#1 Post by Chatard Romain » Mon Sep 09, 2019 1:36 am

Good morning everyone,

I write on this topic because I'm a little bit surprised by the lack of response of 3 emails sent to SMC. Il have bought several times to the shop and I have good return. But for this time, it's a little bitincomprehensible their behaviour. Do you have a similar experience ?

User avatar
Bruce Smith
356 Fan
Posts: 667
Joined: Sun Jun 19, 2011 9:47 am
Location: Rochester, NY
Contact:

Re: Sierra Madre Collection

#2 Post by Bruce Smith » Mon Sep 09, 2019 9:39 am

Not at all, they've been great whenever I've contacted them. Pick up the phone and give them a call.
Bruce

'60 356B (Ivory cab)
'63 356B (Ruby Red coupe)
'67 912 (Rally car)
'68 912 (Golden Green)
'70 911T (Bahia Red)
'14 911-50th (GTS)
'18 Beck 550 Spyder (356C motor)
'62 Austin Mini (850 stock)

Alfred Knittel
356 Fan
Posts: 135
Joined: Fri Jan 06, 2012 10:51 am
Location: Lewiston Idaho/Dillingham Alaska

Re: Sierra Madre Collection

#3 Post by Alfred Knittel » Mon Sep 09, 2019 11:41 am

Use them all the time no problems like Bruce said pick up the phone
1954 coup
1959 Cab
1959 super coup
1970 240z first year
1971 240z

User avatar
Jon Schmid
356 Fan
Posts: 1081
Joined: Thu Jun 26, 2008 4:32 pm
Location: La Mirada, CA

Re: Sierra Madre Collection

#4 Post by Jon Schmid » Mon Sep 09, 2019 7:39 pm

Chatard, I assume you are in Europe based on your posting time, so calling might not be so easy. But try anyway early evening your time which will be SM's wheelhouse work hours and see if you get a better response.

User avatar
Jay Wiener
356 Fan
Posts: 329
Joined: Thu May 31, 2012 1:27 am

Re: Sierra Madre Collection

#5 Post by Jay Wiener » Tue Sep 10, 2019 12:10 am

+1 on the phone

Chatard Romain
356 Fan
Posts: 20
Joined: Sat Aug 23, 2014 5:26 am

Re: Sierra Madre Collection

#6 Post by Chatard Romain » Tue Sep 10, 2019 1:24 am

Thank you for all your response, how can I delete the post because my aim of the message was not to do bad advertising on SMC. Regards, Romain

Greg Haskin
356 Fan
Posts: 53
Joined: Thu Nov 17, 2011 12:37 am
Tag: gh356

Re: Sierra Madre Collection

#7 Post by Greg Haskin » Tue Sep 10, 2019 2:01 am

The best approach would be to get in touch by phone, resolve the issue (as most of us expect SMC will strive to do very quickly) and report on the (likely) positive outcome. Most of our vendors are working very hard with limited resources to cover the many facets of this challenging business. They wouldn’t do it if they didn’t care about our cars, and customer service. SMC is one of those venders that goes out of its way on both counts. Best of luck.
 

User avatar
Ric Tiplady
356 Fan
Posts: 86
Joined: Thu Jul 16, 2009 5:13 pm

Re: Sierra Madre Collection

#8 Post by Ric Tiplady » Tue Sep 10, 2019 11:34 pm

I've dealt with them, always great. Suggest you call and ask to speak to Jorge.
Ric Tiplady
Bend, OR
Registry # 6638
60 Super Roadster
68 911 L
17 Cayenne
17 C4S
60 Bugeye

User avatar
Ron LaDow
356 Fan
Posts: 6486
Joined: Wed Mar 26, 2008 11:45 am
Location: San Francisco

Re: Sierra Madre Collection

#9 Post by Ron LaDow » Wed Sep 11, 2019 12:05 am

Chatard Romain wrote:
Tue Sep 10, 2019 1:24 am
Thank you for all your response, how can I delete the post because my aim of the message was not to do bad advertising on SMC. Regards, Romain
Don't bother.
The subject is not pejorative and anyone who opens it is going to see that it's nothing other than a mis-understanding.
Strange the folks there don't at least check this site to thank you for your offer.
Ron LaDow
www.precisionmatters.biz

User avatar
Jorge A Perez
356 Fan
Posts: 2
Joined: Sun Mar 30, 2008 5:02 pm

Re: Sierra Madre Collection

#10 Post by Jorge A Perez » Mon Sep 16, 2019 1:29 pm

Hello Romain!

Glad we were able to get in contact with you and help you out.

For all customer service questions please feel free to call or email us and let us know if there is anything we can help you with! We can be reached  at 888-986-4466, or +1.323.593.4300  (outside the US), Monday - Friday, 8 am - 5:30 pm,  Saturdays, 9am-1pm (PST). We can also be reached via email at sales@sierramadrecollection.com.

Post Reply